What happens if something fails
Our refurbished computer warranty: 90 days, parts and labor.
Every refurbished computer, laptop and monitor we sell includes a 90-day parts-and-labor warranty. If a part fails within 90 days, bring it to our shop in San Antonio and we’ll repair or replace the failed part. Physical damage and liquid damage aren’t covered.
Warranty questions? Call 210-710-2020 · Tue–Sat, 12–5:30 pm
- Veteran-operated
- 20+ years in IT
- Handled at our San Antonio shop
- 4.7 from 88 Google reviews
Covered and not covered
What the warranty covers.
Covered for 90 days:
- Parts that fail with normal use
- The labor to repair or replace them
- Refurbished laptops and desktops
- Refurbished gaming PCs
- Refurbished monitors
Not covered:
- Physical damage, like a drop or a cracked screen
- Liquid damage, like a spill
Parts and labor means you don’t pay for the part or the work to fix a covered failure.
Why it’s simple
A warranty from a shop you can walk into.
No mailing your computer off or waiting on a call center.
Parts
If a part fails with normal use in the first 90 days, the part is covered.
Repaired or replaced, at no charge to you.
Labor
The work to diagnose the problem and fix it is covered too.
You don’t pay for the work on a covered failure.
Local
Warranty work is handled at our shop near the San Antonio airport.
Call ahead or come in Tuesday to Saturday.
Compare before you buy
Warranty vs as-is: what you’re really buying.
Most used computers sold online or through a marketplace are sold as-is. If the drive or the battery fails a month later, the cost is yours, and the seller has often moved on.
Whoever you buy from, ask three things: how long the warranty lasts, whether it covers parts and labor, and where you take the computer if something fails.
Ours: 90 days, parts and labor, handled at our shop in San Antonio. Physical damage and liquid damage aren’t covered.
Every computer is inspected and every part tested before it’s sold. See how we refurbish computers.
Making a claim
If something stops working.
Here’s what to do if a part fails inside the 90 days.
Call us
Call 210-710-2020 and tell us what’s happening.
Bring it in
Bring the computer or monitor to the shop, Tuesday to Saturday, 12:00 to 5:30 pm.
We check it
We look at the computer to find what failed and confirm it’s a covered part.
Repaired or replaced
We repair or replace the failed part and get it back to you.
Buying from Alamo Geeks
What happens before the warranty starts.
- Inspected before they’re refurbished
- Every part tested
- Cleaned, with Windows and the latest updates installed
- Previous owner’s data securely destroyed
- 90-day parts-and-labor warranty on every one
See how we refurbish computers, step by step.
FAQs
Common questions about our warranty.
Do refurbished computers come with a warranty?
Ours do. Every refurbished computer, laptop and monitor we sell includes a 90-day parts-and-labor warranty.
What does the warranty cover?
Parts that fail with normal use in the first 90 days, and the labor to repair or replace them. Physical damage and liquid damage aren’t covered.
How long is the warranty on a refurbished computer?
90 days from the day you buy it.
Is liquid damage or a cracked screen covered?
No. Physical damage, like a drop or a cracked screen, and liquid damage, like a spill, aren’t covered by the warranty.
How do I make a warranty claim?
Call 210-710-2020, then bring the computer to our shop at 11503 Jones Maltsberger Rd, Tuesday to Saturday, 12:00 to 5:30 pm. We’ll check it and repair or replace the failed part.
Do refurbished monitors have a warranty?
Yes. Refurbished monitors get the same 90-day parts-and-labor warranty.
Do I have to ship my computer for warranty work?
No. We don’t ship. Warranty work is handled at our San Antonio shop.
More questions? See the Alamo Geeks FAQ.
Keep reading
More from Alamo Geeks
Visit the shop
Warranty work at the shop near the airport.
11503 Jones Maltsberger Rd, STE 1138
San Antonio, TX 78216
Tue–Sat · 12:00–5:30 pm
Sun & Mon · Closed
No appointment needed. Store pickup only: we don’t ship.